A practical, hands-on learning journey that moves your people from cautious curiosity to confident, everyday Copilot use, across the meetings they run, the documents they write, the data they analyse and the work they delegate.
Melton IT Services has been training Microsoft users since 2001. Our instructor-led Microsoft 365 Copilot training turns Copilot from a curiosity into an everyday productivity advantage, delivered live over Microsoft Teams as short webinars or hands-on workshops, and tailored to your organisation’s tenant, data boundaries and goals.
Trusted by the organisations we’ve trained
Three forces that make Copilot training the highest-leverage investment your team can make this year.
Most organisations roll Copilot out and then watch usage plateau within weeks. Structured training lifts adoption from “a few enthusiasts” to organisation-wide habit, protecting the licence spend and accelerating payback.
Your people are already using AI somewhere. The question is whether they’re using it inside your tenant, with your data boundaries, or in unmanaged tools. We teach the difference, and what “enterprise AI” really means for security and IP.
Teams that have learned to delegate to Copilot ship proposals, reports and analyses in a fraction of the time. The gap between trained and untrained users compounds week on week.
Faster meeting follow-ups · cleaner data · better-written documents · searchable file stores · work delegated to Cowork · agents at work in the background.
Whether your team has a full Microsoft 365 Copilot licence or the free, built-in Copilot Chat, there is a live, hands-on programme designed for exactly what they can use.
The complete arc, from everyday Copilot Chat to building your own agents, across Outlook, Teams, Word, Excel, PowerPoint, OneDrive and SharePoint.
A focused programme for everyone using the free, secure, enterprise-grade Copilot Chat, with no paid Copilot licence required.
The programme is sequenced: each session builds on the last, moving from awareness to everyday usage, then deeper craft across documents, data and files, then delegating whole tasks, capturing your know-how as reusable Skills, and finally building intelligent agents your business owns.
The strategic introduction. What Copilot is, what it isn’t, plus Copilot Chat as your everyday productivity hub.
Where most of the time savings live: smarter meetings in Teams and a calmer Outlook inbox, across the legacy and new experiences.
Word and PowerPoint as Copilot-native tools, drafting from your organisation’s own context and building decks in minutes.
Excel as an analytical partner. Clean, enrich and analyse data with natural language, including the deeper-reasoning Frontier models.
Turn your document repositories into a searchable, conversational knowledge base, and build custom SharePoint agents with skills.
Your delegated, autonomous teammate. Hand whole tasks to Cowork across Outlook, Teams, Word, Excel and PowerPoint, and get work back ready to review.
Teach Copilot how your organisation works. Turn a one-off prompt into a reusable Skill that captures your house style, templates and repeatable processes, then test, refine and share it so the whole team runs the same standard every time.
The next horizon. Learn what agents are, see real-world HR, IT and Sales examples, then build a no-code business agent live in Studio Lite.
The EU Artificial Intelligence Act requires organisations that deploy AI to ensure “a sufficient level of AI literacy” among the staff who use it, an obligation in force since 2 February 2025. Session 01 builds that baseline for every learner, and responsible, human-in-the-loop use runs through all eight sessions, so your organisation can evidence a real, ongoing literacy effort.
This is general information about the EU AI Act, not legal advice.
Concrete capabilities every learner takes back to their desk, and uses the next morning.
Frame requests that get accurate, relevant, on-brand responses, first time.
Know exactly what Copilot can and cannot see, and how Work IQ keeps your data safe.
Run Teams meetings that summarise themselves and surface actions automatically.
Use Outlook prioritisation, drafting and meeting prep to clear email in less time.
Hand whole tasks to Cowork and get them back ready to review.
Capture your house style and repeatable processes as Skills the whole team can run.
Clean, enrich, analyse and visualise Excel data without writing a single formula.
Design and ship a no-code business agent your team can use the next day.
Six principles that make this training stick, long after the session ends.
We train inside Microsoft 365, your Outlook, your Teams, your files. No sandboxes. What you see is what you’ll use tomorrow.
Every session has an extended hands-on option. Learners try, get unstuck, and try again, with a senior trainer next to them in real time.
The eight sessions follow the real adoption curve: awareness, daily use, depth, analysis, knowledge, delegation, reusable skills, then building.
We’re candid about what works, what’s still maturing, and where the legacy and new experiences differ. Your team gets a realistic, current picture.
Your internal champions get extra context, the “why” behind each capability, so they can support colleagues long after the trainer has left.
Every session ends with concrete “by tomorrow” actions. Adoption is something we measure, not assume.
With over 25 years of training design and delivery experience, David drives digital engagement and adoption across Microsoft 365, improving productivity, collaboration, business processes and staff engagement.
He is both a training expert and an instructional designer, ensuring pedagogic principles sit at the heart of every session. David holds Microsoft Most Valuable Professional (MVP) status in recognition of outstanding contributions in the technical areas of M365 Copilot and Microsoft 365.
“Training isn’t a single event, it’s the moment your people stop asking ‘can Copilot do this?’ and start asking ‘how should we use Copilot here?’ That shift is the entire goal.” David Dresner
Tell us a little about your organisation and we’ll be in touch to shape the sessions around your Microsoft 365 environment, your goals and your calendar.
