We are delighted to announce a new series of Business Training courses along side our existing IT Training programme. The Business Training programme is delivered by 
at North West University. Dr Mann is the author of Hiding What We Feel, Faking What We Don't (Vega),Psychology Goes to Work(Purple House), Managing Your Boss in a Week(Hodder and Stoughton) and Anger Management in a Week (Hodder and Stoughton) See All Publications.

Dr Mann is a regular contributor to various media outlets on topics of work psychology (such as Radio 5’s Breakfast Show, Radio 4’s You and Yours, BBC Working Lunch and Business Breakfast, The Guardian, the Observer, Daily Mail etc), was for many years 'Dr Work' on the Guardian's internet site and is a member of the Chartered Institute of Management's Bullying in The Workplace Task Group. See Course Reviews

Courses are offered onsite. Durations vary according to your exact requirements but are usually delivered over a half day (from £450)or full day (from £750).

For more details or to discuss your specific requirements Please Contact Us

Managing Your Stress

The aim of this course is to help participants reduce the impact of stress and stress-related symptoms in their lives by identifying their own stressors and learning realistic techniques to manage them. The day will include questionnaires to evaluate individual stress levels as well as an enjoyable Deep Muscle Relaxation Therapy session which should leave participants feeling noticeably relaxed as well as teaching them to recognise the signs of stress before symptoms appear.

For more details or to discuss your specific requirements Please Contact Us

Becoming more assertive

Lack of assertion at work can result in being either too passive or too aggressive. Neither is conducive to career enhancement and the aim of this course is to train participants to be assertive at work without being passive or aggressive. Participants will learn specific techniques to express themselves assertively and will have opportunity to practice their new skills in a safe and supportive environment

For more details or to discuss your specific requirements Please Contact Us

Anger Management at Work

This course is aimed at individuals for whom anger, either their own or that of other people, is becoming a problem at work Many people have to work routinely with angry people, whether they be customers, patients or co-workers. This can cause stress and burnout as the worker struggles to manage the situation. The aim of this interactive course is to provide participants with the practical skills needed to manage their own anger and that of other people. A copy of Dr Sandi Mann’s book, Anger Management in a Week, is available with this course.

For more details or to discuss your specific requirements Please Contact Us

Dealing with Angry Customers

This course is for people working with difficult or angry customers on a regular basis. Participants will be trained in a range of valuable and practical techniques to help them deal with a range of situations and will take part in practical exercises and discussions to help them diffuse angry customers and prevent situations from escalating. A copy of Dr Sandi Mann’s book, Anger Management in a Week, is available with this course.

For more details or to discuss your specific requirements Please Contact Us

Maintaining Your Work-Life Balance

Work-life balance is about planning and managing so as to set and maintain boundaries between work and non-work life and thus enhancing personal effectiveness at work and reducing stress. This course is particularly suitable for those with different working patterns such as working remotely, teleworking, or working flexi-time.

For more details or to discuss your specific requirements Please Contact Us

The Emotional Impact of Tele-Working/Home-working

An increasing number of people are now working from home for at least part of their work time.  Working remotely, away from the office, brings with it a number of well documented advantages but the problems are less well-known. The facilitator of this workshop has conducted research into the psychological or emotional effects of working remotely and is thus able to present a unique insight into this working pattern. This course is particularly useful for those who are either new to tele-working or who are considering adopting it in the future. 

For more details or to discuss your specific requirements Please Contact Us

Six Winning Ways To Develop Yourself at Work 

Self development is a key part of Continuing Professional Development and this course focuses on six areas to achieve this. These could include Developing Critical Thinking, Developing Emotional Intelligence, Generating Creativity, Dealing with Feedback, Improving Your Effectiveness in Meetings and Dealing with Change. Each topic will include practical exercises as well as valuable tips and techniques. 

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Dealing with Workplace Bullying

This course is aimed at managers and is aimed at helping them identify, understand and eradicate the problem. It includes case studies and exercises to provide techniques for managers to help their staff work with both victims and bullies.

For more details or to discuss your specific requirements Please Contact Us

Personality Assessment

The key to self development is self awareness and these personality assessments allow as full an insight as possible into 16 personality factors or traits that make up our personality. Using reliable psychometric questionnaires, participants will attend for a one hour assessment. They will later be sent a report and visual profile providing a full personality analysis that can help identify strengths and weaknesses, areas for development and career implications.   

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Managing Deception at Work

Within a range of organisational environments, deception, its detection and management, can be an important contributor towards meeting key performance objectives and organisational goals. It is an acknowledged problem within some industries that customers do attempt to deceive in the hope of financial gain. Yet many attempts at detecting that deception are crude, intuition-based, often grossly inaccurate and, crucially, can offend and deter the honest customers rather than the dishonest ones.  The key to successful deception management then is in improved detection rates whilst not alienating the honest customer.

For more details or to discuss your specific requirements Please Contact Us

Impression Management at the Customer- Organisation Interface

Customers expect frontline employees to present a certain image and this usually means that the employee is expected to be cheerful, interested, concerned and friendly – or at least appear to be! It is unlikely that frontline employees will genuinely be able to meet these expectations at all times. This course shows you how to maintain that emotional front even when you don’t really feel the emotions that you are expected to display. Dr Sandi Mann’s book, Hiding What We Feel, Faking What We Don’t, is available with this course.

For more details or to discuss your specific requirements Please Contact Us

Team-building Workshops

A range of activities are available to build and develop teams including those aimed at identifying strengths of team members, those aimed at improving communication, decision-making and problem-solving. These workshops are fun and interactive.

For more details or to discuss your specific requirements Please Contact Us

Reviews

“After the training session I felt eager to make change” Rachel, at Assertion Training

 “The session was interesting and thought-provoking – worth taking the time out to attend” Rela, at Anger Management

 “I would like to thank Sandi. It was the best training I’ve ever had” Denise, Stress Management session 

“Sandi is very friendly and open” Janet, Bullying Workshop

 “Sandi was very warm and welcoming and her laidback approach made it easy to listen to and understand’ Jason, Conflict Management Workshop

 “After the stress management session I felt relaxed and stress free!’ David, Stress Management Training 

“The Deep Muscle Relaxation especially, left me totally relaxed” Sameeha, Stress Management Training.